帮助中心 和 frequently asked questions for billing, accounts 和 more
帮助中心 和 frequently asked questions for billing, accounts 和 more
我可以开户或结账吗?
确定! You can open a new account, close an existing account, or move your service conveniently online at 开始,停止,移动,
PSE对可预测的账单有计划吗?
是的! 的 预算支付计划 smooths out monthly energy costs creating predictable bills year-round to avoid spikes in the winter or summer months.
We estimate the total annual energy cost at your location based on previous energy usage, 将成本除以12个月, 每月平均费用的账单. 如果您在该地点居住不到1年, the monthly average payment will reflect usage by previous occupants. 如果地点是新建的, the monthly average payment will be based on usage at similar locations.
We review your actual energy usage 和 monthly payment amount in March, June, 和 November. If your actual energy usage is higher or lower than the estimate, then your monthly 预算支付计划 payment amount may increase, 减少, 或者在那些时候保持不变.
6月, we determine if you have over- or under-paid for actual energy used fo the entire year (from June to June). 如果你多付了钱,那么你会收到退款或信用卡. If you under-paid, you will be billed for the outst和ing balance.
我可以设置自动转帐吗?
是的. 参观 我的账户 页面 和 click "Schedule AutoPay" to setup AutoPay with any major credit card, 借记卡, 贝宝账户, 电子支票, 或自动转帐. (Click ADD PAYMENT METHOD to add credit card, 借记卡, or bank information.)
我可以把所有的账单合并成一张发票吗?
At this time PSE does not offer combined billing for customers with multiple accounts.
我的公司可以从其他地方购买天然气吗?
是的. Large business customers may be eligible for natural gas transportation. Transportation customers purchase natural gas from a third-party marketer 和 have it delivered by PSE. Natural gas rate schedules for transportation customers include Schedules 31T, 41T, 85T, 86T 和 87T.
PSE requires 60 days’ notice to become a natural gas transportation customer, 你必须与PSE签订一年的交货合同, 和 you must install a telephone line for PSE telemetering equipment at your natural gas meter.
请 note that there may be charges/credits associated with a transportation rate schedule.
If you have questions about becoming a Natural Gas Transportation customer, please contact your PSE account representative or email PSE at customercare@studioseniga.com 有关详细信息,.
我可以多久改变一次费率计划?
Your electric 和 gas rate schedules (or plans) can only change once in any 12-month period.
We recommend reviewing your monthly usage to verify that your current rate schedule is appropriate for your business. 您可能有资格更新您的费率表, 如果您的费率表在过去12个月内没有改变.
如果你的电压要求改变了, your business 和 PSE will need to install different equipment 和 electric service at your site. 如果您的费率表在过去12个月内没有改变, then your rate schedule can change on the date of the voltage change.
我是否需要一个PSE帐户来报告停电?
停电地图是否只显示普吉特海湾能源公司的停电?
是的. 的 outage map is a service we provide for 普吉特海湾能源公司 customers 和 only reflects power 中断 within PSE’s electric service area.
我怎么知道什么时候能恢复供电?
要查看估计的电力恢复时间,请访问PSE.com 停机地图 然后点击地图上的“大头针”或阴影停用区域. Estimated restoration times are provided in the 停机 Details.
![米 meter](/-/media/Project/PSE/Portal/Icons/faq-meter.png?rev=6d7d68197d084ecbb561c22748bfaf88&modified=20181015210502&h=20&w=20&la=en&hash=FCC38E99B3BB28C4CF2BE7E4E62377E9)
米
如何核实我的电表号码?
You can match the number on your PSE bill with the number on your meter to verify that your electric 和 natural gas meter are correct.
如何举报篡改仪表?
如果您怀疑有人篡改仪表,请访问我们的 仪表篡改页 并联系PSE寻求帮助.
我可以开户或结账吗?
确定! You can open a new account, close an existing account, or move your service conveniently online at 开始,停止,移动,
我如何注册一个网上帐户?
创建一个在线帐户很容易. 参观 PSE.com home 页面 和 click Create Online 账户 under the blue sign-in button.
我如何在网上查看我过去的账单?
You can view up to 24 months of past bill on an active account by visiting 付款历史.
如何注册可再生能源项目?
详情请浏览 可再生能源 home 页面 to learn more about our renewable energy programs 和 sign-up!
您也可以联系PSE能源顾问 energyadvisor@studioseniga.com 或致电1-800-562-1482,周一至周五,上午8点.m. 到5点.m.
我如何报名参加“绿色力量”?
请访问 绿色能源 了解更多我们的绿色能源计划.
您也可以联系PSE能源顾问 energyadvisor@studioseniga.com 或致电1-800-562-1482,周一至周五,上午8点.m. 到5点.m.
Does enrollment in a renewable energy program really make a difference?
是的! Your enrollment increases the amount of power generated from renewable 资源 by:
- 减少我们地区对化石燃料的依赖
- 帮助ing to build or buy a wider range of renewable energy sources in our region
- Supporting the local economy by helping to create green jobs right here in Washington 和 in the Pacific Northwest
![诈骗 骗局](/-/media/Project/PSE/Portal/Icons/faq-骗局.png?rev=0602046162284658b29270199a36fbc5&sc_lang=en&modified=20200529205726&h=21&w=21&la=en&hash=7AB9ACCF8EE9F56D3332B2E327F6C1B0)
诈骗
我想我是一个骗局的目标,需要报告.
请浏览我们的 诈骗警报 页面 for more information about 骗局s targeting utility customers.
要举报诈骗,请致电1-888-225-5773与我们联系. We'll ask 有关详细信息, about the 骗局, like the time of the call 和 what the 骗局mer asked you to do.
如何使用PSE启动服务?
使用PSE很容易启动服务. 请 请访问我们的停止、启动或移动服务网页 并按照说明启动服务.
如何停止使用PSE服务?
使用PSE很容易停止服务. 请 请访问我们的停止、启动或移动服务网页 并按照说明停止服务.
有棵树离我的电线太近了. 你能修剪一下吗??
为什么普吉特海湾能源公司要修剪树木?
安全: Falling trees 和 branches can bring down poles 和 power lines causing very dangerous situations on the ground.
可靠性: Falling trees 和 limbs or even limbs that simply come in contact with power lines can cause power 中断.
我可以自己修剪树木吗?
No. It is extremely unsafe for you to trim vegetation growing near power lines – even trees that are on your property.
Only specially trained 树修剪 professionals should do this work.
请致电当地的树艺师或填写我们的 触点形式 和 we'll send out a certified arborist to investigate at no cost to you.